DISCOVER A WORLD OF BRANDS, EXCLUSIVE SERVICES AND BENEFITS
• 10% Reward Card.
• Advance Tax Refund at Global Blue Lounge before arriving at the airport (Gold Card 20% Extra Tax Refund).
• Gastronomic Gourmet Experience Invitation.
• VIP Concierge.
• Handsfree Shopping.
• Delivery program to your Hotel and International deliveries.
• Certifying Partners Virtuoso & Serandipians.
• One World Alliance (extra Avios).
By Appointment
• Personal Shopper Experience.
• VIP Lounge.
• Tailor’s.
• Transfer from your hotel to our luxury department stores.
Request your Welcome Pack to your hotel’s Concierge team and enjoy your exclusive benefits and services at our Castellana and Serrano47 department stores.
10% REWARD CARD
Accumulate 10% of the value of your purchase and redeem the balance in your following purchases at our Department Stores across Spain & Portugal.
• This card will be activated upon your first purchase.
• You will accumulate the 10% of the value of your purchases in a circuit of brands, with no minimum or maximum spend, no matter how you choose to pay.
• The card is valid for 5 days from the first purchase and it can be used exclusively at El Corte Inglés Department Stores.
• Only valid for non-resident foreign visitors over 18 years old.
• A maximum of 5 cards will be issued in one year (calendar year) per identity card.
• The accumulated amount cannot be exchanged for cash.
• This card is personal and non-transferable and by using it, you agree to these terms and conditions.
TAX REFUND
El Corte Inglés and Global Blue offer you an exclusive experience in the only Tax Free Lounges in the city of Madrid.
• No minimum spend on your purchases in Spain. Recover up to 15.7% of your bill.
• Unify all your El Corte Inglés tickets in a single Tax Free form (the higher the expense, the greater the refund).
• Valid for all Tax Free forms affiliated with Global Blue from any business outside El Corte Inglés.
• Get your instant TAX refund in a fast, simple and personalized process before going to the airport.
• Instore Cashback by credit card, cash card or Gold Card (20% extra Refund).
• Digital stamp that facilitates the procedure at Customs (DIVA).
El Corte Inglés Serrano47:
Calle Serrano, 47 (Floor -1).
El Corte Inglés Preciados:
Calle Preciados, 3 (Floor 1).
El Corte Inglés Castellana:
Paseo de la Castellana, 71 (Floor 0).
GOLD CARD
Enjoy an additional 20% on your advance TAX refund.
• Benefit from this new 3rd form of advance TAX refund, in a gift card of money from El Corte Inglés.
• Use your cashback together with the additional 20% bonus at any of the El Corte Inglés stores across Spain and Portugal.
• Request it at one of the only three advance TAX refund Global Blue lounges in the city of Madrid.
WELCOME DRINK & TAPA
Enjoy a gastronomic experience in our Gourmet Experience Food Hall after your shopping day.
Enjoy a delicious drink and tapa, showing the invitation in your Welcome Pack.
One invitation per person. Only valid for non-resident foreign visitors.
GOURMET EXPERIENCE
In Spain, flavours are not just flavours; they are part of our cultural identity. Gastronomy is at the heart of El Corte Inglés.
Explore our Gourmet Experience, a place to taste, toast, shop, and, above all, feel welcome. A space with a diverse range of dining options, ensuring there’s something to please every taste at the end of a long day’s shopping. Flavours from around the world for our most demanding customers.
Or our Club del Gourmet, a haven where the best gastronomic products from Spain and beyond converge, inviting curious palates to explore and savour them.
VIP CONCIERGE
Our commitment to you is based on the values of personalized service, professionalism and availability.
If you wish, a specialized team will give you an exclusive welcome and offer you a wide range of services to make your shopping experience truly unique.
Please contact our VIP teams to schedule an appointment as follows:
El Corte Inglés Castellana:
+34 683 399 87 vip@elcorteingles.es
El Corte Inglés Serrano47:
+34 681 139 856 vip@elcorteingles.es
HANDSFREE SHOPPING
Enjoy our exclusive handsfree shopping service. Simply select the items you want to purchase within each department and our elite staff will consolidate the items for purchase at one location.
Request this service at the International Customer Lounge.
El Corte Inglés Castellana:
+34 659 076 332 vip@elcorteingles.es
El Corte Inglés Serrano47:
+34 681 139 856 vip@elcorteingles.es
DELIVERY PROGRAM TO YOUR HOTEL
You do not have to worry about carrying your shopping back to your hotel, we’ll take care of it.
Request the delivery of your purchases to your Hotel at the International Customer Lounge.
El Corte Inglés Castellana:
+34 659 076 332 vip@elcorteingles.es
El Corte Inglés Serrano47:
+34 681 139 856 vip@elcorteingles.es
INTERNATIONAL DELIVERY
You will be able to send your purchases to the destination of your choice and enjoy them in just a few days. For more information, go to the International Tourist Information Point.
El Corte Inglés Castellana:
+34 659 076 332
internationaldesk@elcorteingles.es
VIRTUOSO & SERANDIPIANS
Our department stores in Castellana and Serrano47 are Certifying Virtuoso and Serandipian Members.
One World Alliance
Your purchases at El Corte Inglés fly you to any destination you choose.
• SHOP: Carry out your purchases at El Corte Inglés Department Stores.
• TAX FREE: While doing your TAX FREE at one of our stores, share your Frequent Flyer Number.
• FLY: Process your TAX REFUND at the airport and enjoy your AVIOS once your VAT refund has been finalized.
• EUR 1 = 3 AVIOS
PERSONAL SHOPPER
Our team of experts will help you in your shopping and advise you on the latest fashion trends and novelties and how to adapt them to your needs and style.
We work with our clients to ensure that they have a unique and personalized experience.
Contact us by e-mail or by phone to schedule an appointment.
El Corte Inglés Castellana:
Paseo de la Castellana, 71. Madrid
+34 659 076 332 / +34 659 083 223
personalshoppercastellana@elcorteingles.es
El Corte Inglés Serrano47:
Calle Serrano, 47. Madrid
+34 681 139 856
personalshopper_serrano@elcorteingles.es
TAILOR’S
Experience the mastery of our Custom Tailoring Workshops where a skilled artisan will create unique made-to-measure suits, sport jackets, trousers and dress shirts to your exact specifications and desires.
El Corte Inglés Castellana:
Paseo de la Castellana, 71 (Floor 2).
+34 915 561 736/ +34 683 463 515
sastreriaamedidacastellana@elcorteingles.es
El Corte Inglés Serrano47:
Calle Serrano, 47 (Floor 2).
+34 628 242 863
sastreriaserrano@elcorteingles.es
TRANSFER FROM YOUR HOTEL
Request your transfer to our department store in Castellana with your hotel’s concierge team. We look forward to welcoming you and taking care of everything you need during your visit.
El Corte Inglés Castellana:
+34 659 076 332 vip@elcorteingles.es
